Orders are placed through the 5fa online store. Prices are shown in pounds sterling and payment is taken at checkout before an order is dispatched. Each order is confirmed by email once it has been accepted.

Delivery times and costs are shown at checkout. Orders are dispatched as soon as possible after payment, and any delay will be communicated to you by email where possible.

If an item is not right for you, please contact us to find out how to return it. Returns must be unworn and in their original condition, and the returns process is explained when you get in touch.

When you create an account you can save shipping addresses, contact details and wishlists. Your shopping basket can be saved for a period of time so you can return to it later. Please keep your login details secure and let us know promptly if you believe your account has been accessed without permission.

Use of this site is for lawful, personal shopping only. Personal information is used to process orders, manage your account and respond to enquiries, and is handled in line with applicable data protection law. For questions about these terms, please visit our contact page.